Shipping & Delivery Policy

lvnourish.store
 Last updated: [DATE]

1. Introduction

Thank you for shopping at lvnourish.store. This page explains how we process, ship, and deliver your orders, and what to do if something goes wrong along the way.

By placing an order on our website, you agree to the terms below. This policy is subject to applicable federal, state, and local laws and regulations.

2. Where We Ship

We ship to addresses within the United States.

Please make sure the shipping address you enter at checkout is complete and accurate (see Section 12).

3. Shipping Methods

The shipping options available for your order will be shown at checkout.

Available options may vary based on your location, the items in your order, and package size or weight. Your shipping carrier will be selected by us based on your order.

4. Order Processing Time

Processing time is the time it takes us to prepare your order before it is handed to the shipping carrier. This includes verifying payment, picking, packing, and labeling.

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Processing time is counted in business days and does not include weekends or holidays.

Processing time is separate from delivery time. Your order is not “in transit” until it has been handed to the carrier and you receive a shipping confirmation.

5. Estimated Delivery Time

Delivery time is the time the carrier takes to move your package from our facility to your address. It begins after your order has shipped.

Estimated delivery times and available shipping options will be shown at checkout based on your shipping address and the items in your order.

Your total wait time = processing time + delivery time.

Delivery times are estimates, not guarantees. Actual delivery may vary depending on your location, weather, carrier operations, and other factors outside our control.

6. Shipping Costs

Shipping costs are calculated at checkout and shown before you complete your purchase. Rates may vary based on your order, shipping destination, package size or weight, and the available shipping options.

7. Free Shipping

We may offer free shipping promotions from time to time. Any applicable free shipping offer, including eligibility requirements and exclusions, will be displayed on the Website or at checkout.

8. Tracking Information

Tracking is available for most orders. Tracking lets you follow your package from the time the carrier receives it until it is delivered.

Please note that tracking may take 24 to 48 hours to show updates after you receive your shipping confirmation.

9. How You Will Receive Tracking Details

When your order ships, we will send a shipping confirmation email to the email address provided at checkout. It will include your tracking number and a link to track your package.

If you don’t see the email, please check your spam or junk folder. If you still can’t find it, contact us at lvnourish@gmail.com with your order number, and we’ll be glad to help.

10. Delayed Shipments

Sometimes orders take longer than expected. Delays may be caused by high order volume, product availability, carrier issues, weather, or other events outside our control.

  • Processing delays: If we expect a significant delay before shipping, we will notify you by email.
  • Carrier delays: If your package is in transit and past the estimated delivery window, please check your tracking link first.

If your order has not arrived within a reasonable period after the estimated delivery date, contact us at lvnourish@gmail.com with your order number and we will look into it.

5. Estimated Delivery Time

Delivery time is the time the carrier takes to move your package from our facility to your address. It begins after your order has shipped.

Estimated delivery times and available shipping options will be shown at checkout based on your shipping address and the items in your order.

Your total wait time = processing time + delivery time.

Delivery times are estimates, not guarantees. Actual delivery may vary depending on your location, weather, carrier operations, and other factors outside our control.

6. Shipping Costs

Shipping costs are calculated at checkout and shown before you complete your purchase. Rates may vary based on your order, shipping destination, package size or weight, and the available shipping options.

7. Free Shipping

We may offer free shipping promotions from time to time. Any applicable free shipping offer, including eligibility requirements and exclusions, will be displayed on the Website or at checkout.

8. Tracking Information

Tracking is available for most orders. Tracking lets you follow your package from the time the carrier receives it until it is delivered.

Please note that tracking may take 24 to 48 hours to show updates after you receive your shipping confirmation.

9. How You Will Receive Tracking Details

When your order ships, we will send a shipping confirmation email to the email address provided at checkout. It will include your tracking number and a link to track your package.

If you don’t see the email, please check your spam or junk folder. If you still can’t find it, contact us at lvnourish@gmail.com with your order number, and we’ll be glad to help.

10. Delayed Shipments

Sometimes orders take longer than expected. Delays may be caused by high order volume, product availability, carrier issues, weather, or other events outside our control.

  • Processing delays: If we expect a significant delay before shipping, we will notify you by email.
  • Carrier delays: If your package is in transit and past the estimated delivery window, please check your tracking link first.

If your order has not arrived within a reasonable period after the estimated delivery date, contact us at lvnourish@gmail.com with your order number and we will look into it.

11. Lost or Damaged Packages

Lost packages: If your tracking shows “delivered” but you did not receive your package, please first check around your property, with neighbors, and with household members. If you still cannot locate it, contact us as soon as possible at lvnourish@gmail.com. We may need to open an investigation with the carrier, which can take some time.

Damaged packages: If your package arrives damaged, please contact us as soon as possible after delivery. Include:

  • Your order number
  • Clear photos of the outer packaging, shipping label, and damaged item(s)

Please keep all packaging until your claim is resolved. After review, we will let you know the resolution options, which may include a replacement or refund. For details on returns and refunds, please see our Returns & Refunds Policy.

12. Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before placing your order. We ship to the address you provide at checkout.

  • If you notice a mistake, contact us right away at lvnourish@gmail.com. We will try to update the address if the order has not yet shipped, but we cannot guarantee changes.
  • If a package is returned to us or cannot be delivered because of an incorrect or incomplete address, we will work with you to determine the available options, which may include reshipping the order or issuing a refund where applicable.

13. Delivery Attempts

Carriers typically make multiple delivery attempts according to their own policies. If delivery is unsuccessful, the carrier may leave a notice, hold the package at a local facility, or return it to us, depending on their policies.

If a package is returned to us as undeliverable, please contact us at lvnourish@gmail.com. We will review the order and let you know the available options, which may include reshipping the order or issuing a refund where applicable.

14. Holidays and Carrier Delays

Orders placed on weekends or holidays are processed on the next business day. During peak periods, such as major holidays and sales events, processing and delivery may take longer than usual.

Severe weather, natural disasters, carrier service disruptions, and other unforeseen events can also cause delays. We are not responsible for delays caused by carriers or events outside our control, but we will do our best to help you if a problem arises. Nothing in this policy limits any rights you may have under applicable law.

15. International Shipping

We currently ship only within the United States.

16. Contact Us About Shipping

If you have questions or problems with your shipment, we’re here to help:

  • Email: lvnourish@gmail.com
  • Phone: 1 (816) 762-5419
  • Business hours: Monday–Friday, 9:00 AM–5:00 PM AND TIME ZONE: Eastern Time (ET)
  • Website: lvnourish.store.